Back to Azora Last updated: February 11, 2026

Cancellation & Refund Policy

This policy explains cancellation conditions and refund eligibility for Azora orders.

1. Cancellation Before Shipment

Customers may request cancellation before dispatch. Once the order is shipped, cancellation may no longer be possible.

2. Eligible Refund Cases

  • Wrong item delivered.
  • Item received damaged.
  • Confirmed cancellation before shipment for prepaid orders.

3. Non-Refundable Cases

  • Opened or used tea products unless damaged or incorrect.
  • Delivery issues caused by incomplete or inaccurate address details.

4. Refund Processing Time

Approved refunds are processed in 5-10 business days depending on payment provider and method.